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Lori Bithorn MALS, MPA, LMSW is an experienced professional in case management and social work, currently serving as the Manager of Case Management Services at Excellus BCBS since December 2018. Lori has held various leadership roles including Pediatric Supervisor LTSS/MMC Medically Fragile Children Liaison and MMC Liaison for Medically Fragile Children. Prior experience includes Director of Programming at Daystar for Medically Fragile Children, where responsibilities encompassed strategic management and quality control, and Director of Community Habilitation & Support Services at The Arc of Monroe County, ensuring compliance with regulatory standards. Lori's background also includes roles at DePaul Developmental Services and Storybook Childcare, demonstrating a strong commitment to supporting individuals with developmental challenges. Academic achievements include an ongoing Master of Social Work degree from Roberts Wesleyan University and multiple advanced degrees in public administration and health services from institutions like SUNY Brockport.