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Kelsey Orpen is a skilled professional with extensive experience in customer support and logistics, currently serving as a Product Specialist and Customer Support Specialist at Jane App since April 2023. Previously at Article from September 2019 to February 2023, Kelsey held multiple roles including Routing Specialist, Delivery Care Trainer, Dispatcher, Floor Supervisor, and Customer Care Representative, where responsibilities included optimizing delivery routes, training new staff, managing customer inquiries, and enhancing operational procedures. Kelsey also has experience in retail management and event coordination, having worked as an Assistant Manager and Lead Keyholder at Native Shoes, and as a Showroom Coordinator for Eco Fashion Week. A graduate of Blanche Macdonald Centre with a diploma in Fashion Marketing, Kelsey possesses strong problem-solving skills and a collaborative approach to enhancing customer satisfaction and operational efficiency.