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Hannah Reed is an experienced professional with a strong background in customer service and team leadership across various sectors. Currently serving as Team Captain at Jane.app since July 2021, Hannah previously excelled as a Customer Account Specialist at Fresh Tracks Canada Inc., where responsibilities included managing travel itineraries and implementing COVID-related protocols for over 500 groups. Prior roles include Guest Services Team Lead and Agent at Prince of Whales Whale Watching, where Hannah enhanced customer service and operational efficiency, as well as Team Lead at UBC Recreation, focusing on facility operations and staff training. Additionally, Hannah contributed over 400 hours as a Cat Wellness Therapist and Fundraising Volunteer at BC SPCA and managed group bookings at WildPlay Element Parks. Hannah holds a B.Sc. in Biology with Distinction from The University of British Columbia.