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Henning Kraus is currently working as a Customer Happiness Lead at Janado GmbH. Previously, at AO, they held various roles including Contact Centre Teamlead, Contact Centre Senior Agent, and Contact Centre Agent. Prior to that, Henning worked as a Zusteller at Deutsche Post und DHL, an Industriekaufmann at lernen bohlscheid - Akademie für Bildungsprojekte GmbH, and as a Customer Support Agent at Flirtcafe Online GmbH.