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Vickie O'Shea is an experienced retail and service management professional currently serving as Service Manager and Customer Service Manager at James River Equipment since August 2023. With over a decade of management experience at Dick's Sporting Goods, Vickie oversees total store operations and has successfully managed a team of more than 45 employees while focusing on performance training and talent development. Prior experience includes a decade at Barnes & Noble as Store Manager, managing 40+ booksellers with an emphasis on talent development and achieving key performance metrics. Vickie holds a Bachelor of Science in Business Administration and Management from Virginia Commonwealth University, earned between 1986 and 1989.