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Stephen Gallagher is an experienced IT professional who has worked in various customer service and IT support roles in companies such as James Jones & Sons Ltd, Proact IT UK, Tesco Bank, and RM Education Solutions India Pvt Ltd. At Tesco Bank, Stephen was responsible for maintaining financial accounts, managing incoming calls, identifying customer needs, and following communication procedures. Stephen achieved the title of SME in disputes and completed their banking apprenticeship. Additionally, Stephen took on training responsibilities for new colleagues. At RM Education Solutions, Stephen worked as an apprentice IT first-line support engineer, handling customer calls, logging issues, and resolving quick fix problems remotely.