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Christian Mongo is an experienced customer success and consulting professional with a career spanning over a decade in various roles across multiple companies. Currently serving as a Senior Customer Success Manager at jameda GmbH since April 2020, responsibilities include mentoring new joiners, conducting workshops on product features, and optimizing customer experiences in collaboration with sales and product management. Previous roles include Customer Success Manager positions at Talents Connect and jameda GmbH, a Junior Analyst at Lumesse, and several customer service and consulting roles at companies like Indeed.com, StepStone, and Deutsche Telekom. Christian Mongo holds a degree in Dialogue Marketing from MWBK Düsseldorf, further complementing an extensive background in customer care, quality management, and business consultancy.