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Kelli Greenwald serves as the Lead Documentation & UX Writer at Jama Software since January 2020, specializing in creating documentation for Enterprise Security products using DITA/XML within a CMS environment. Prior to this role, Kelli was the Lead Information Developer at McAfee from May 2009 to January 2020, where responsibilities included planning and writing various technical documentation such as Product Guides and Installation Guides. Kelli holds a Master of Science in Professional Writing from Portland State University and a Bachelor of Arts in English from the University of Wisconsin-Eau Claire.