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Cloudy Hurley is a skilled manager with extensive experience in customer care and technical support, currently serving as the Manager of Global Customer Care at JAGGAER since October 2014. In previous roles at JAGGAER, Cloudy held positions as Technical Support Team Lead, where responsibilities included supervising support operations and managing escalations, and as Technical Support Specialist - Level 2, focusing on troubleshooting technical issues and implementing solutions. Prior experience at Accenture spanned over seven years, progressing from Associate Software Engineer to Team Lead, and involved supporting various Ariba P2P clients. Cloudy holds a BS in Commerce with a major in Management from Saint Louis University Philippines.