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Past experience includes leading corporate sales and business development areas, increasing revenues and expanding customer bases.

Empathy and an intuitive understanding of the customer’s pain or problem, have been essential to both my success in developing business and working specifically in customer success.

I’ve enjoyed collaborating with marketing and engineering teams to deliver differentiation and competitive advantage. This also means I offer the benefit of hands-on product development and a deep understanding of what it takes to achieve customer success cross-functionally.

A natural passion for building partnerships and being the customer’s internal champion and ‘voice’ means I bring a very current understanding of the complete customer journey. From on-boarding to increasing customer value, I ensure that the customer is always part of the internal conversation.

The sum total of my experience means I’m equipped to rapidly identify strategic partnership opportunities ensuring they're aligned with business strategy and lever the strategic priorities for both customer success and shareholder value at all stages of the start-up lifecycle.

Agile by nature, I believe a key asset is my ability to identify and focus on the organisation’s priorities so that work is done in the most optimal manner.

This is not always easily done in the relatively chaotic and fluid start-up space. Consistently described as both methodical and adaptable, I'm proactive at recognising opportunities and extracting maximum value for the business