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Carlos Machado is a seasoned professional in the luxury travel and hospitality industries, currently serving as a Concierge for Latin America at Jacada Travel since September 2022. With previous roles at Mandarin Oriental Hotel Group as a bilingual reservation agent and ASENCOB as an Executive in Collections, Carlos has developed strong skills in bilingual customer service, sales management, and administrative tasks. Prior experience includes managing operations and administration for Jacada Travel, serving as a bilingual concierge at Hotel Alcalá del Río, and holding positions in legal collections and travel agency operations. Carlos holds a degree in Tourism with a focus on Hospitality from Instituto Universitario de Tecnología Antonio José de Sucre.