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Krystal Burrows is a seasoned professional with over 20 years of experience in creative content management, instructional design, and curriculum development. Currently serving as a Senior Creative Content Manager at J. J. Keller & Associates, Inc., Krystal has successfully driven customer engagement through innovative content strategies and managed substantial team operations. Previous roles include Creative Content Manager and Curriculum Development Team Leader, where Krystal oversaw training content development for various industries and significantly enhanced product offerings. Additional experience includes positions at Capella Education Company, Nash Finch Company, UnitedHealth Group, Grant Thornton LLP, and VF Corporation, with a strong focus on learning and development, strategic training solutions, and process improvements. Krystal holds a BA in English and Organizational Communications from the University of Wisconsin-Eau Claire and a Postbaccalaureate Certificate in Adult Education from Capella University.