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Jay Betancourt has a diverse work experience spanning several companies and roles. Jay currently works as an IT Customer Support Manager at JB Poindexter & Co since April 2022. Before that, they served as a Senior Technical Support Engineer - Team Lead and Technical Support Engineer at Ivanti from March 2021 to April 2022. Prior to that, they worked as a Product Support Analyst II at Cherwell Software from October 2020 to March 2021. Jay also has experience with City Bank, where they held the positions of Systems Solutions Analyst and IT Client Services Manager from March 2016 to October 2020. Jay'searlier roles include Senior IT Technician, IT Analyst II - Training & Knowledge Management, and Service Desk Technician II at St. Joseph Health from November 2011 to March 2016. Overall, Jay has a solid background in IT support and management roles.

Jay Betancourt obtained a Bachelor's Degree in Management Information Systems from Texas Tech University, which they attended from 2006 to 2012. In addition to their degree, they have several certifications, including Cherwell Certified Professional Support and Cherwell Certified Professional Administrator, both obtained from Cherwell Software in January 2021 and October 2019, respectively. Jay also obtained the Cherwell Certified Professional Designer certification from Cherwell Software in October 2019. Furthermore, they hold an ITIL® 4 Foundation Certificate in IT Service Management from AXELOS Global Best Practice, earned in July 2019. In 2008, Jay obtained the CompTIA A certification in IT Technician from CompTIA.