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Ty MacDonald is a Customer Success Manager at iWave, with a background in web development and account management. Ty has been self-employed as a web developer since September 2015 and previously served as an Account Manager at LMN from August 2021 to January 2023. Prior experience includes a role as Member Support at Virgin Mobile Canada, where Ty resolved customer hardware and billing issues through proactive engagement and collaboration. Ty's early career features positions as a Data Collection Specialist at BA Consulting Group Ltd., Research Director at Metrosar Sales Promotion, and Webhosting Technician at Advantage Communications. Ty holds a BSc in Computer and Information Sciences from Athabasca University.