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Peter Staikow is an experienced Senior Service Manager at IVU Traffic Technologies, overseeing a team of over 20 colleagues and handling incident management, task prioritization, and project planning. Previously, Peter served as Team Lead at Groupon, managing a team of Site Reliability Engineers across multiple countries, where responsibilities included mentoring, performance reviews, and workflow optimization. Peter's career also includes positions as System Engineer and Head of Department, with a focus on incident management, technology consulting, and departmental oversight. Initial experience as a Trainee Information and Telecommunications System Support Specialist laid the groundwork for a solid technical foundation in server configuration and maintenance.