Cecilia Ceballos currently serves as the Call Center Inside Sales Manager at Ivoclar since March 2023, focusing on training and improving CRM usage within the sales team while developing cross-selling and up-selling strategies. Prior to this role, Ceballos held several key positions, including Gerente de Redes de Profesionales at SD Sigma, where responsibilities included establishing solid foundations and managing the onboarding of health professionals. At Dentalia, Ceballos worked from 2012 to 2021 in various roles, such as Coordinadora Nacional de Red and Coordinadora del centro de atenci贸n telef贸nica, overseeing city expansions and developing patient loyalty strategies involving CRM automation. Ceballos鈥檚 career began at Promo Conceptos S.A. de C.V., where duties included managing dental health accounts and expanding to international markets. Ceballos holds a degree in Actuar铆a from Universidad Tecnol贸gica Americana and studied at Instituto Tecnol贸gico Aut贸nomo de M茅xico.
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