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Kevin completed his education in E-commerce and Contact Center Operations. He has 25 + years of experience in contact centers, and has done it all! From setting up the center, selecting and installing technology, recruiting and hiring, providing training, finding the clients, developing the scripts, setting up the project, establishing goals, and discovering how to increase production while maintaining quality.

Kevin possesses a complete understanding of computer operating systems, software, and hardware. He has an in-depth understanding of how predictive dialers run and how to get the best results from contacts.