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Tracy Hess has extensive work experience in various roles, starting in 2004 with Gateway as a Customer Service Representative/Sales, where they processed orders, monitored customer satisfaction, and provided support. Tracy then moved on to Synova Inc as an Inside Sales Associate, responsible for enhancing productivity and managing sales support tasks. Tracy joined Hewlett-Packard as a Sales Operations Coordinator, providing support to the sales team and ensuring compliance. At Avaya, they worked as a Client Advocate Manager, handling client tasks and projects, and resolving issues to ensure satisfaction. Tracy joined Schriever CDC as a Child Program Assistant, and later joined SNI Companies in a sales role. Currently, they are working at Ivanti as a License Compliance Manager, after holding roles as a Senior Renewal Account Manager and a Renewal Account Manager.

Tracy Hess attended Pikes Peak State College from 2010 to 2011. However, no specific degree name or field of study information was provided.