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Steven Graessle, MBA, ITIL, has extensive experience in customer success management and technical account management. Steven is currently working as a Customer Success Manager at Ivanti since 2022. Prior to this, they held the position of Technical Account Manager at Fiserv from 2020 to 2021, where they were responsible for managing the technical support relationship between clients and internal teams. Steven also worked as a Customer Success Manager at Diversified from 2018 to 2020, focusing on retail and corporate digital signage projects. Before that, they worked at Imagine Communications as a Customer Success Manager from 2015 to 2018, where they promoted and sold technical solutions to business clients. Steven's earlier roles include Mtn, Region Field IT Supervisor, Senior System Administrator, Information Systems Supervisor, and Information Systems Specialist at Comcast Spotlight, where they led teams, managed IT solutions, and provided technical support. Throughout their career, they have demonstrated strong project management, account management, and technical skills.

Steven Graessle has a Master of Business Administration (MBA) degree with a specialization in Business Administration and Project Management, which they obtained from the University of the Cumberlands Graduate and Online from 2019 to 2020. Prior to their MBA, Steven earned a Bachelor of Science (B.S.) degree in Broadcast Production Management from the University of Colorado Boulder. In addition to their formal education, they have also obtained several certifications including ITIL 2011 Foundations from AXELOS Global Best Practice in June 2018 and (CAPM) Certified Associate in Project Management from the Project Management Institute in April 2018.