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Michał Grom has a diverse work experience, starting in 2008 at Provident Polska. Michał began as an Application Support Consultant and later became a Technical Support Specialist. In 2013, they were promoted to Technical Support Coordinator. In 2017, Michał joined Ivanti as a Technical Support Manager and later became a Senior Technical Support Manager.

Michał Grom completed their education at Europejska Wyższa Szkoła Informatyczno-Ekonomiczna w Warszawie from 2011 to 2015, where they obtained a degree in Information Security and Safety (Inżynier). In terms of additional certifications, they have achieved various qualifications from institutions such as LinkedIn, PeopleCert, Cisco, and Microsoft. Notable certifications include ITIL Foundation Certificate in IT Service Management, Support Manager, CCNA 4.0, and MCSE Windows Server 2003 Certification. The most recent certifications were obtained in September and August 2021, focusing on topics such as designing a training program, finding purpose at work, goal setting for business impact, successful goal setting, and goal setting with objectives and key results (OKRs).