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Mario Martinez Baez is an experienced IT operations manager currently serving as Jefe de operaciones de TI at iUNGO since March 2021, where collaboration with suppliers provides clients with advanced technological solutions. Previous roles include extensive support for various McDonald's locations across Central America and the Caribbean, and coordination of IT support and POS programming at BIA QSR. With a solid educational background in computer science and process reengineering from Universidad Galileo and Universidad de San Carlos de Guatemala, Mario's expertise spans IT service management, system functionality, and development across multiple industries.