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Gena Alexander is an experienced IT professional with a career spanning over two decades, currently serving as the Information Technology Service Desk Manager at ITW Deltar Fasteners since March 2023. Prior positions include roles such as Network/Systems Infrastructure Administrator and IT Manager at ITW Automotive, where responsibilities involved significant infrastructure and network management. Gena's expertise encompasses managing large user bases, including supporting over 900 end-users as a Systems Administrator at Nextel. Key achievements include consolidating Active Directory resources for over 850 users across multiple states and implementing secure infrastructures. Education was completed at the University of Michigan between 1993 and 1995.