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Jose Canales is an experienced NOC Engineer at ItsOn Inc. since August 2013, providing 24x7x365 rotating on-call support for customer-facing issues and infrastructure systems. Prior to this role, Jose served as a Systems Administrator and Operations Engineer at BigMachines, Inc. from April 2000 to April 2013, where responsibilities included collaborating with Helpdesk and Engineering teams for customer-focused support, training new team members, and documenting IT operations processes. Jose holds an Associate of Science degree in Electronics Engineering Technology from Heald College – Technical Division, San Francisco, CA.