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Jelena Todorovska possesses extensive experience in customer service leadership, having served as the Customer Services Team Leader at ITSM Zone from August 2018 to August 2023. Prior to this role, Jelena worked with Qatar Airways as cabin crew from March 2012 to February 2018. Jelena holds a Bachelor's degree in Spanish Language and Hispanic Literature from FILUM University in Kragujevac, Serbia, completed between 2007 and 2011.