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Tanzena Chowdhury is an experienced IT professional currently serving as an Advanced Incident Management Engineer II at ITsavvy since October 2022, where responsibilities include leading incident response and conducting root cause analysis. Previously, Tanzena held roles such as Senior Technical Support Engineer, Senior Business Analyst/IT Support at NHA, and Helpdesk Technician at Telephonics, gaining expertise in technical support, business process analysis, and incident resolution. Early career experiences include positions as a Jr. Helpdesk Support Specialist, IT Tech Intern, and various customer service roles. Tanzena holds a Bachelorā€™s Degree in Computer Science from Brooklyn College.