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Vikram Shivashankar is a seasoned professional with extensive experience in customer success, solution architecture, and professional services across multiple sectors, particularly utilities and technology. Currently serving as a Senior Solution Architect at Itron, Inc., Vikram previously held significant roles at Zinier, where achievements included doubling user growth and reducing churn dramatically while leading large cross-functional teams globally. Prior to Zinier, Vikram was a Senior Director at Bidgely, driving enterprise implementations and increasing annual recurring revenue significantly, while also contributing to energy efficiency initiatives. Vikram's early career includes leadership positions at Cognizant Technology Solutions and Wipro Technologies, focusing on digital transformation and utility consulting. Vikram holds an MBA in Marketing from SP Jain Institute of Management & Research and a Bachelor’s degree in Mechanical Engineering from PES University.