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Bradley Bird is an experienced IT professional currently serving as a 1st Line Support Engineer at ITRM Ltd since May 2021. Prior to this role, Bradley held positions as a Technical Support Engineer at computer services from September 2016 to February 2021, where responsibilities included managing helpdesk staff and delivering weekly meetings. Bradley's earlier experience includes roles as a 1st Line Technical Support Engineer and Junior Support Engineer at TCS Computer Services Limited, along with an IT Technical Apprentice position at Shootershill Post 16 campus, where diagnostic and repair skills were developed. Additionally, Bradley has experience in customer service from roles at Curry’s and PC World and Tech One Toyota Specialists, as well as general maintenance work during a brief stint at KIER Management Services LTD. Educational qualifications include a B-Tec in IT and Communications from Bromley College and a Microsoft Technology Associate (MTA) certification in SQL Server Administration from QA Training.