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Alanoud Alrazeen is currently a Human Resources Specialist at Ithra United Business Services, where responsibilities include tracking key customer experience metrics such as Customer Satisfaction Scores (CSAT) and Net Promoter Scores (NPS), as well as staying informed about the latest trends in customer experience. Previously, Alanoud worked in customer service at the Ministry of Education, Saudi Arabia, where the focus was on ensuring customer satisfaction through effective communication and problem-solving. Alanoud holds a Higher Diploma in Developing Human Resources from the Institute of Public Administration in Saudi Arabia and an Associate of Arts and Sciences in Fundamentals of Religion from Imam Muhammad ibn Saud Islamic University.