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Ahad Fawaz is a seasoned professional with extensive experience in customer experience and project management at Ithra United Business Services since October 2021, where roles include CX Manager and Project Manager, focusing on the implementation and development of governmental contact centers and Voice of Customer programs. Additionally, Ahad serves as a Projects Coordinator overseeing call center initiatives, ensuring key performance indicators are met and resources are effectively managed. Prior experience includes roles as a Scega Contact Center Supervisor at Ithra, Administrative Coordinator at Hala Fakher, Customer Service Specialist at ADEED_HC, and Trainee Translator at Tarjamat for Simultaneous Translation. Academic qualifications include a Bachelor's degree in Language Interpretation and Translation from Princess Nourah Bint Abdulrahman University, completed in 2019.