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Susan Sadowski champions strategic initiatives in multiple roles at ITHAKA. As the VP for Partner and User Services, Susan leads the team that focuses on providing the very best experience for JSTOR’s more than 14,000 participants and partners, and on encouraging use of and engagement with the tools. In her role as Chief of Staff, she is developing a supportive, inclusive, value-driven culture in the Technology department. Together, these teams help drive transformative changes for the users, the partners, and herself.

Before joining ITHAKA, Susan held positions at Kellogg Company and Borders, leading large regional sales teams and company-wide technical support. Susan is passionate about delivering an exceptional customer experience and developing high-performing teams with cultures of trust and accountability. Susan holds a bachelor’s degree in business management from Sullivan University.