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Sherwin Welcome has an extensive work experience in the customer service industry. Sherwin is currently the VP of Customer Experience at itelCX since January 2024. Previously, they served as the Director of Strategic Account Management at Qualfon from December 2021 to November 2023, and as the Operations Director from September 2018 to December 2021. Before that, they worked as the Vice President of Operations at Emerge BPO from May 2017 to April 2018. Sherwin also has experience as a Project Manager at KM2 Solutions from October 2015 to May 2017, and as a Site Director at Qualfon from April 2013 to October 2015.

Sherwin Welcome earned a Diploma in Commerce from the Government Technical Institute in 2004. Sherwin then went on to obtain a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from the University of Guyana in 2008.