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Nickolas Grages has a diverse work experience spanning over several industries. Nickolas began their career as a Computer Technician at Probyte Computers in 2000, where they manufactured and repaired personal computers. Nickolas also handled various issues regarding PC performance. In 2002, they shifted to AMF, initially serving as a porter and later becoming a Mechanic. Nickolas'srole involved efficiently solving equipment failures. In 2005, they worked as a Game Advisor at GameStop, assisting customers with video game and accessory selection. Nickolas also aided in inventory management tasks. From 2006 to 2019, they worked at Systems Integration as a Senior Lead Technician, providing technical expertise and support. In 2019, they joined IT Coalition as an SQL Database Engineer. The summary emphasizes their technical expertise and customer support skills.

Nickolas Grages has an Associate of Applied Science degree in Information Technology, with a specialization in Computer Programming, which they obtained from Thomas Nelson Community College from 2003 to 2005. In addition to their degree, they have obtained several certifications in technology-related fields. These certifications include Interaction Center 4.0 Core Technology Certification from Interactive Intelligence, obtained in July 2013; Interaction Dialer Certification 3.0, obtained in July 2011; Interaction Center 3.0 Core Technology Certification, obtained in February 2009; IC Handler Development certification, obtained in October 2007; and Interaction Center 2.4 Core Technology Certification, obtained in February 2007.