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Alfred O. Shepard, Jr. has a diverse work experience spanning over a decade. Alfred O. began their career in 2006 as a Deskside Support Technician at NTS, where they worked at St. Mary's Hospital providing technical support for hospital PCs. During this role, they utilized HEAT Support Hub for troubleshooting and repairing hardware and software issues, as well as installing and configuring PCs and peripherals.

From 2006 to 2009, Alfred worked as a Production Technician at Velocity Micro. In this position, they were responsible for various production-related tasks.

In 2010, Alfred joined IT Practice Inc. as a Senior Remote & Field Engineer/Imaging Engineer. As part of their role, they provided remote and on-site support for IT infrastructure, specializing in imaging systems.

Most recently, in 2019, Alfred joined the Charles City County Visitor Center & Courthouse as an IT Customer Support Specialist. Alfred O. provided customer support and assistance to end-users in resolving IT-related issues.

Overall, Alfred O. Shepard, Jr. has demonstrated a strong technical skill set and a diverse background in IT support across different organizations.

Alfred O. Shepard, Jr. obtained their Diploma from Nottoway High School in 1993. Following that, they pursued further education at Southside Virginia Community College, where they earned an Associate of Applied Science (AAS) degree in Electronics from 1993 to 1995.

In addition to their formal education, Alfred has also attained several certifications. Alfred O. became IT Glue Certified in September 2021 and achieved certifications as a Certified Duo Help Desk Administrator and a Certified Level 1 Duo Administrator from Duo Security in August 2021. Although not specified, it is inferred that Alfred is also CompTIA A+ certified, but the institution and specific details are not provided.