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Sameer S. has a strong background in service delivery and product management. Sameer currently holds the position of Head of Service Delivery and Product at IT BY DESIGN, where they are responsible for end-to-end delivery of infrastructure and software services for all customers. Sameer's role involves enhancing efficiencies through initiatives such as automation and lean IT, as well as ensuring high-quality status updates on risks and issues. Sameer has a track record of turning around challenging engagements and is known for their leadership and people management skills.

Prior to their current role, Sameer worked as a Program Manager at Intersoft Data Labs, where they also focused on service delivery and improving efficiencies. Sameer has experience implementing IT operations analytics and managing customer engagement P&L.

Earlier in their career, Sameer held various roles at HCL Technologies, including Service Delivery Manager, EUC Operations Manager, Manager, Track Lead, and Analyst. Sameer has a solid technical background and is skilled in designing big data frameworks/architectures.

Sameer has a consistent track record of driving critical issues to closure with zero SLA impact and has successfully groomed multiple leaders and technical leads throughout their career.

Sameer S. earned a Bachelor's degree in Electrical and Electronics Engineering from Rainbow English Senior secondary school in New Delhi. In addition, they have obtained certifications in Introduction to Data Science from Cognitive Class and the Amazon Web Services Solutions Architect Associate from Amazon Web Services (AWS). Sameer also holds certifications in Certified ScrumMaster (CSM) from iZenBridge Consultancy Private Limited, MCSA in Java, C, C++ from ITIL Managers, and SAFe Agilist Certification from iZenBridge Consultancy Private Limited. The specific months and years of obtaining the latter certifications are not provided.