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Marco Franco is a seasoned professional with extensive experience in business innovation and management roles. Currently serving as Business Innovation Manager and CRM Analyst at IED Istituto Europeo di Design since October 2012, Marco specializes in analyzing business processes, developing KPIs for operational efficiency, and managing marketing budgets. Previous roles include Business Controller, where responsibilities included overseeing marketing management and international partner relations, and International Administrative Officer, focusing on enrollment processes and administrative reporting. Prior experience includes positions at Marriott Hotels as Administration & Control Executive, TELEPERFORMANCE ITALIA as Telemarketing Supervisor, and Asselp S.r.l. as Tax Advisor. Marco holds a degree in Economics and Business Management from Università degli Studi di Bari and has undertaken coursework at Università Bocconi.