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Kareem Fawzy is a seasoned technology professional with extensive experience in Genesys implementation and support across various regions, including Saudi Arabia, Dubai, Turkey, Egypt, and New Zealand. As the Genesys Team Leader at IST Networks since November 2020, Kareem leads project teams, gathers requirements, and oversees project scopes and objectives. Previous roles include CTI Squad Lead at Vodafone, where leadership in Genesys team mentoring and technical support was provided, and Senior Genesys System Engineer at IST Networks, focusing on solution architecture and pre-sales support. Earlier experience encompasses roles as a System Engineer and Java Developer, with a background in IT service management and infrastructure monitoring. Kareem holds a Bachelor's degree in Computer Engineering from Modern Academy Maadi.