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Nir Ben Shimon is a seasoned professional with extensive experience in business analysis and customer relationship management. Currently serving as a Business Analyst Project Lead at Isracard since July 2022, Nir's career includes significant roles at Phoenix Holdings, where responsibilities ranged from Customer Relationship Management Manager to RPA Manager, RPA Project Manager, and Quality Assurance Manager. Previous experience includes positions as Quality Assurance Manager at IDIT and Quality Assurance Team Lead at Retalix Limited. Educational qualifications comprise a Master's degree in Educational Leadership and Administration from Tel Aviv University and a Business Analyst degree in Information Technology from John Bryce.