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Thomas Jones has extensive experience in the field of information technology, with roles ranging from Desktop Support Technician to Cyber Security Specialist. Thomas is skilled in providing technical support, deploying software/hardware, resolving issues via ticketing systems, and managing Active Directory tasks. Thomas has a strong background in maintaining customer service standards and ensuring prompt resolution of IT-related incidents. Thomas demonstrates proficiency in working with various IT equipment and systems, and has liaised with third-party service providers effectively. Additionally, Thomas has a solid understanding of network patching, VLAN, and telephony systems.