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Vess Storm is an experienced technology professional currently serving as a Tech Support Engineer II at ISG Technology LLC since February 2023. Previously, Vess held various roles at Vantage Health Plan from July 2018 to November 2022, including Collaboration Admin I, Jr. Voice Admin, Technical Support Specialist II, and Technical Support Specialist I. Responsibilities included managing Cisco VOIP environments, automating administration tasks using PowerShell and AutoHotKey, generating SQL reports for call traffic analysis, troubleshooting VOIP systems, and creating documentation for Cisco hardware. Vess earned a Bachelor of Science degree in Computer Science from the University of Louisiana Monroe between 2016 and 2018, and furthered education at The University of Kansas from September 2022 to March 2023.