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Sufi Khairi Jalani is a seasoned marketing professional with extensive experience in customer success, brand management, and account management. Currently serving as a Senior Account Manager at Isentia since November 2022, Sufi excels in driving customer satisfaction and managing implementation processes. Previous roles include Account Manager and Team Lead for the Public Sector at Isentia, where Sufi utilized data analysis to enhance customer experiences and profitability. Prior experience at Actually Trading involved leading brand marketing strategies that achieved a 30% increase in sales, along with developing comprehensive branding guidelines. Sufi’s career began at FJ Benjamin Holdings LTD as a Customer Experience Leader, focusing on communication strategies and customer loyalty. Academic qualifications include a Bachelor’s degree in Business Marketing from SIMGE and a Diploma in Business Application and Information Technology from Republic Polytechnic.