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Melvic Fernandes has extensive experience in client success and customer service, currently serving as the Client Success Team Supervisor for Isentia in Australia and New Zealand, providing parental leave cover for the Client Success Director. Prior roles at Isentia include Client Success Team Lead and Account Executive, where responsibilities included assisting clients in developing communication strategies and providing media coverage. Previous positions include Customer Service Representative at Aegis Services Australia, Hospitality Host during the Australian Open, and various roles in marketing and media management. Melvic holds a Master's Degree in Communication and Media Studies from Victoria University, along with additional qualifications in Entrepreneurship, Business Management, and Finance.