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Shannon Kramer is an accomplished professional with extensive experience in customer experience management and operations. Currently serving as the Director of Customer and Community Operations at ISEBOX, Shannon focuses on optimizing client workflows to enhance user experience and ensures client success through technology support. As the Operations Director and founder of Birds and Beaks Rescue and Rehab, Shannon established a nonprofit organization dedicated to the sheltering, rehabilitation, and adoption of parrots. Additionally, Shannon founded the Missing You Foundation, which assists families and law enforcement with missing persons cases, operating entirely on volunteer resources. Previous roles include CEO of PodNerds, a podcast production company, and Director of Customer Relations/Operations at BlogTalkRadio, where Shannon developed customer support systems for a large member base, contributing to the company's stellar reputation in the podcasting industry.