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Rafael joined the team in 2022 as a Help Desk Specialist. Rafael has previous experience as an IT Coordinator, Service Technician as well as a Customer Service Specialist. He initially started his career in a Fuel Management company in Florida working as a Service Technician but also assisting in the day-to-day IT operations when needed. This allowed exposure of IT, networks, and how troubleshooting computer issues. Afterward, he would be promoted from within to IT Coordinator for the office for 4 years.

Rafael graduated with a BS in Information Technology from Florida International University.