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Susan Cifuentes is an experienced professional in customer experience management, currently serving as Lider Cx en Esencial since March 2022. Previously, Susan held several roles at Banco Santander from December 2010 to March 2022, including Jefa de Proyectos en Experiencia de Clientes, where Susan gained valuable insights from a internship in São Paulo focused on customer experience strategies in Brazilian banking. Susan's extensive background also includes roles as Product Manager, Senior Analyst, and Ejecutivo de cuentas Select, demonstrating a solid foundation in commercial intelligence and client engagement. Additionally, Susan has a strong educational background in communications and customer experience, with degrees and certifications from various institutions, including Universidad Adolfo Ibáñez and Universidad Andres Bello.