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Melissa Swartz, CAE has a diverse work experience in positions related to membership and community operations, volunteer engagement, and awards program management. Melissa'smost recent role was as the Director of Membership and Community Operations at ISACA since July 2022. Prior to that, they served as the Senior Manager of Community Engagement at ISACA from August 2019 to July 2022, where they facilitated positive member and volunteer engagement. Melissa also worked as the Volunteer Engagement Manager at ISACA from June 2016 to August 2019, where they created opportunities for and managed a process to maximize volunteer engagement.

Before joining ISACA, Melissa worked at IEEE from June 2014 to June 2016 as the Awards Program and Budget Manager, where they managed budget cost centers and sponsor contributions for the awards department. Melissa also served as the Awards Program Specialist at IEEE from May 2010 to June 2014, where they oversaw volunteer committees in selecting recipients for professional and lifetime achievement awards.

In addition, Melissa has experience as the Academic Affairs Manager at the International Engineering Consortium from March 2006 to April 2010, where they provided management support to three nonprofit high-technology engineering associations. Melissa interacted daily with a variety of international customers and members and supported the activities of three boards of directors.

Overall, Melissa Swartz, CAE has a strong background in membership and community operations, volunteer engagement, and awards program management in various industry organizations.

Melissa Swartz, CAE holds a Master's Degree in Public Administration (MPA) with a specialization in Nonprofit Management and Leadership from Walden University, which they earned from 2011 to 2013. Melissa also obtained a Continuing Education Certificate in Nonprofit Management from Harper College in 2008. Melissa completed their Bachelor's Degree in Diplomacy & Foreign Affairs at Miami University from 2002 to 2005 and participated in a study abroad program at the Miami University Dolibois European Center in 2004. Additionally, they have obtained certifications such as the Certified Association Executive (CAE) from ASAE: The Center for Association Leadership in 2016 and Raiser's Edge Fundamentals from Blackbaud in the same year.