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John Ekas, MBA, is an experienced professional in quality governance and customer support. Currently serving as the Manager of Quality Governance at ISACA since March 2021, John oversees the drafting and publication of policies, manages certification renewals for CMMI-certified individuals, and leads application reviews for CMMI certifications. Prior to this role, John worked as a Quality Analyst at the CMMI Institute, where responsibilities included reviewing CMMI appraisals and managing customer inquiries. John's career also includes customer support roles at TeleTech and a supervisory position at EF English First, focusing on staff training and quality assurance. John holds an MBA in International Business from Point Park University and a Bachelor's Degree in East Asian Studies from Dickinson College, along with a study abroad experience in Chinese Language and Literature at Peking University.