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Wim Martens is an experienced service delivery manager currently at Isabel Group since November 2014, leading the management of the Isabel 6 service with a focus on service quality and customer satisfaction. Previously, Wim Martens worked as a senior management consultant at Qernel from October 2002 to October 2014, where notable projects included leading the harmonization of ICT service management processes at GDF Suez and implementing service management processes at Landsbond Christelijke Mutualiteiten. Prior roles include delivery project executive at IBM, customer service manager at Kraft Foods ESC, and IT analyst at Euroclear. Wim Martens holds a Master's degree in Applied Economics and a subsequent Master in Financial Sciences from Ghent University.