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Luis Felipe Nobre Reis is a Customer Success Manager at isaac since April 2022, focusing on maintaining exceptional relationships with partner schools, managing onboarding processes, and developing retention action plans. Previously, at TC from June 2021 to March 2022, Luis worked as a Customer Success Analyst specializing in retention, engaging with clients to address cancellation requests, and implementing process improvements. Prior experience includes senior client relationship analysis at Loggi from February 2018 to April 2021, where Luis handled critical customer inquiries and resolved issues on public platforms, and roles at MultiCrédito from September 2014 to January 2016 in customer relationship support and administrative tasks. Luis holds a degree in Events from Fatec Barueri Oficial, completed in July 2021.