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Carol C. is currently the Operations Manager and Coordenadora Customer Experience at isaac. Prior to this role, Carol held positions such as Customer Experience and Success Manager at Insider Store, Coordenadora Operações at KOIN, and Head de Operações | Customer Experience at CrediGO. With a background in journalism and an extension degree in Customer Experience from Pontifícia Universidade Católica de São Paulo, Carol has built a strong foundation in operations and customer service roles.