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Soorjaneel Chaterjie is an experienced leader in customer care and operational excellence, currently serving as Senior Director - Global CARE and Care Transformation Leader for Asia Pacific, Middle East, Africa, and Europe at Iron Mountain. Previously held the role of Director - Customer CARE, Experience & Quality in India. Soorjaneel's career includes significant positions such as Regional Director for Africa and Country General Manager for India at Crown Records Management, as well as National Service Excellence Manager at TNT Express. Other roles include National Manager - Operations & Customer Service (Records) at Writer Information. Soorjaneel Chaterjie possesses a Bachelor of Arts in Hindi Language and Literature from the University of Calcutta and a certification as an Internal Quality Auditor (ISO 9001:2000) from STQC Directorate, Government of India.